Please remember that the majority of doctors appointments are 10 minutes long. This is in keeping with other general practices nationally, and enables us to balance the demand of workload within the surgery.
We ask that if there is more than one issue that needs to be discussed that this can be dealt with within that time. The doctor or nurse may ask you to make a further appointment if he or she is unable to cover all the issues in that appointment slot.
If we do not have available routine appointments to fit with a need and a patient feels their problem cannot wait until the next available offered, they will be told that a designated On Call GP will call them back to assess the appropriate pathway for them. For patients who need to be seen, this will involve bringing them in to an "extra" slot created specifically by the GP. If through agreement between the GP and patient an alternative plan is more appropriate, this will be made.
Extended Hours Appointments
We appreciate that our patients may not always be able to attend between the standard hours of 08.30 - 18.30 and we are pleased to offer extended hours appointments:
Early morning surgeries starting at 07.00 on Monday, Wednesday and Thursday
Late evening surgeries finishing at 20.00 on Tuesday, Wednesday and Thursday
Saturday morning surgery (09.00 - 11.00 every Saturday) There is no walk in service on a Saturday.
Many issues can be dealt with by a phone call. The receptionist may offer you this option or you can request a telephone consultation with a GP. If your usual GP is at work you can arrange for a call back from them that day, or, if they are not at work, you can arrange a call back for another day. If you do not have a usual GP, or need to speak to a doctor that day, you can arrange a call back from the "On Call" GP. Please let the receptionist know the urgency of your enquiry. If you wish to discuss results please would you ask to speak to the doctor who ordered the test when ever possible. Please ensure that you are available to speak on that day if the doctor is unable to contact you they may leave a message asking you to phone back.
If you think that you need to be seen before the next available appointment please contact the receptionist who will help advise of the options or can arrange a telephone consultation with the on call GP. Please note that appointments that are made on the day for the end of surgery are 5 minutes long.
Home visits are intended for the elderly or housebound patients. Children can usually be brought to the surgery. If you think you may need a home visit we ask that you try to call before 11.00 as the GPs will usually try to visit you between their morning and evening surgeries.
Late or Missed Appointments
We are now offering a text messaging service to remind you of your appointment. If you are unable to make the appointment, please call reception to cancel it so we can use that slot for another patient. If you change your mobile number please inform reception.
If you have booked an appointment in the extended hours clinic, i.e. early morning & late evening or Saturday; you need to cancel that day, or a working day before. Cancellations can also be done via the online access.
We ask that you arrive on time for your appointment. If you arrive later than 15 minutes for your appointment then it will be at the discretion of the clinician as to whether they can see you. You may be asked to rebook or wait until the clinician is available. If you know you are running a little late it is helpful for the clinicians if you phone reception to inform them.
Read our comprehensive chaperone policy here.
Medical Students Present in Consultations
We sometimes have medical students sitting in during consultations with patients. Reception try to inform patients at the time of their arrival. If you do not wish to have a medical student present, it is quite alright to let Reception or your doctor know, and we will ask them will leave the room while you are seen.