Practice

GeneralPracticePrivacyNotice

Updated: 24th  May 2018


General Practice Privacy Notice


The information we hold on you
Our practice keeps data on you that may be relevant to your healthcare. This includes:
  • Your address
  • Contact details
  • Date of birth
  • NHS Number
  • Your problems and diagnoses
  • Your appointments
  • If you have a carer
  • Information from other services who have seen you
  • Relevant third party information
  • Referrals to specialists and other healthcare providers
  • Tests carried out here and by other care providers
  • Investigations and scans
  • Treatment plans, treatment history and outcomes of treatments
  • The observations and opinions of other healthcare workers, within and outside of the NHS
  • As well as comments and summaries reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
We may also record any other relevant data provided to us about you.

When registering for NHS care, you are registered on a national database, this is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data.

Identifying patients who might be at risk of certain diseases
  • Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.
  • This means we can offer patients additional care or support as early as possible.
  • This process will involve linking information from your GP record with information from other health or social care services you have used.
  • Information which identifies you will only be seen by this practice.
If you would like more information, please speak with the Managing Partner.
 
Who we share information with
As GPs, we cannot handle all your information ourselves, so we need to delegate this responsibility to others within the practice and sometimes with other organisations.
 
If your care requires treatment outside the practice, we will exchange with those providing such care and treatment whatever information may be necessary to provide safe, high quality care.
 
Once you have seen the care provider, they will normally send us details of the care they have provided you with, so that we can understand your health better.
 
Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law, however we will gladly discuss this with you in more detail if you would like to know more.
 
The Practice team (clinicians, administration and care navigation staff) only access the information they need to allow them to perform their function and fulfil their roles.
 
You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.
 
For more information
If you wish to discuss these changes or have any concerns, please ask to speak with the Managing Partner or Data Protection Officer.
 
The law
We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.
 
Data Controller

 

Balham Park Surgery, 236 Balham High Road, SW17 7AW

 

Data Protection Officer

 

Shelby Gibbs – 020 8772 8772

 

Purpose of Processing your personal information
 
Direct Care is care delivered to the individual alone, most of which is provided in the surgery.
 
After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc.
 
The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.
 
The practice performs computerised searches of some or all of our records to identify individuals who may be at increased risk of certain conditions or diagnoses i.e. Diabetes, heart disease, risk of falling). Your records may be amongst those searched. This is often called “risk stratification”. These searches are sometimes carried out by Data Processors who link our records to other records that they access, such as hospital attendance records. The results of these searches and assessment may then be shared with other healthcare workers, such as specialist, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.
 
Lawful Basis for Processing your personal information
 
The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:
 
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
 
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...” 
 
Recipient or categories of recipients of your personal data
The data will be shared with health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care.
 
In addition, personal data may be shared which is sent to or may be received from providers such as our 8to8 hubs (who provide some evening and weekend appointments on behalf of the practice), 111, out of hours services, local social services and care services, or other services the Wandsworth clinical commissioning group has commissioned.
 
In all cases, we ensure the data is supplied is appropriate and within the law.
 
Your right to object
 
You have the right to object to some or all the information being processed, which is detailed under Article 21.
 
Please contact the Data Controller or the practice manager.
 
You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance.
 
Your right to access and correction
 
You have the right to access the data that is being shared and have any inaccuracies corrected.
 
There is no right to have accurate medical records deleted except when ordered by a court of Law.
 
How long do we hold your personal data for?
 
We retain your personal data in line with both national guidance and law, which can be found here:
 
 
Your right to complain
 
Use of personal data is overseen by the Information Commissioners Office, often known as the ICO.
 
You have the right to complain or raise concerns with the ICO and they can be contacted via their website:
 
 
Or you can also call their helpline
 
Tel: 0303 123 1113 (local rate)
01625 545 745 (national rate)
 

 

Clone of Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.  Every GP Practice is required to make the Friends and Family Test available.  You can complete the survey for Balham Park Surgery using the tablet in Reception, or online: 
http://www.realtimeexperience.co.uk/survey/?1tOjGSHKsIO9YiB

For more information please visit: 
http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

We will be publishing our results monthly here. 

Results and comments:

Aug 2016

July 2016

June 2016

May 2016

February 2016

January 2016

February 2015 

January 2015

Clone of Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.  Every GP Practice is required to make the Friends and Family Test available.  You can complete the survey for Balham Park Surgery using the tablet in Reception, or online: 
http://www.realtimeexperience.co.uk/survey/?1tOjGSHKsIO9YiB

For more information please visit: 
http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

We will be publishing our results monthly here. 

Results and comments:

 

May 2016

February 2016

January 2016

February 2015 

January 2015

Named Accountable GP for all Patients

You may be aware that all GP Practices are now required to provide their patients with a 'named, accountable GP'.

Our GP Contract requires the named accountable GP to take responsibility for the co-ordination of all appropriate services required under the contract, and to ensure that they are delivered to each of their patients where required based on their clinical judgement.

All patients registered with Balham Park Surgery, including children, have a named GP listed in their clinical record. We allocated our patients where we could to doctors that they have most recently seen. In cases where patients have not been seen, the GP is no longer with us and in some instances we allocated more randomly to ensure a more even distribution across the practice. 

We will be notifying you of the GP that you have been allocated in non-specific letters that we might send to you, via prescriptions, and to your email if we have those details. You also may be informed when you contact us, or during a consultation.

You can change your named GP if you wish to once you have been informed, just tell us and we will organise for this to be amended so long as it is agreed by the practice that your preference is suitable.

Please note that this does NOT prevent you from seeing any GP of your choice in the practice as you currently do now, and you are unlikely to see any notable change in the way care is delivered to you by us.

Further details can be found on the BMA website

Friends and Family Test

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.  

Every GP Practice is required to make the Friends and Family Test available.  You can complete the survey for Balham Park Surgery using the tablet in Reception, or online.

Please note that we do not collect any data that may identify you.

Your feedback will not be published should you opt-out for this and your anonymity is guaranteed. 

You can provide your feedback by clicking HERE

For more information please visit THIS link: 

We will be publishing our results monthly here. 

Results and comments:

 

July 2017

June 2017

May 2017

Feb 2017

Jan 2017

Dec 2016

Nov 2016

Oct 2016

Sept 2016

Aug 2016

July 2016

June 2016

May 2016

February 2016

January 2016

February 2015 

January 2015

Tell Us What You Think

If you have a complaint, a suggestion or compliment that you want the surgery to know about please click here. Please note this will go straight to the Managing Partner who will respond to you directly.

If you have a compliment about our practice, the services we provide or wish to share a positive experience and you would like it to be placed in a more public domain, then please click here. Your comments will be taken through to the NHS Choices website. You can opt to remain anonymous or identify to yourself as you prefer.

We value your comments and suggestions and often adapt or change the way we do things for the better when we get feedback from our patients. We also take all complaints very seriously and would like to deal with them directly if possible to ensure that we achieve the right outcomes for you. If you would like to read our Procedure for Dealing With A Complaint; it can be accessed by clicking here.

 

 

Contacting Us

Type of ContactDepartment / PersonContact details
Patient Access queries (online access)IT Department020 8772 8772 option 6
Email

for Patient Services

 

for Administration enquiries 

If you wish to communicate with us via email please register for the online Patient Access service. This is the preferred method for electronic communication.

 

waccg.adminbalhamparksurgery@nhs.net

TelephoneReceptionist020 8772 8772
FaxReceptionist020 8772 8647
AddressAll236 Balham High Road
London
SW17 7AW 

view map...

Test ResultsPatient Services Administrators020 8772 8772 option 3
Non NHS services / Insurance enquiries  020 8772 8772 option 5
Community Nurses 033 3300 2350
Health Visitors 020 8812 6212
Out of HoursNHS out-of-hours services111
Managing PartnerNatalie Whyte020 8772 3320
Tell us what you think Feedback / Comments / Compliments

 

Spoken Languages

For patients whose main language is not English, the following languages are offered by the surgery.

  • Gujarati - Dr Patel, Dr Shah
  • Hindi - Dr Chana
  • Punjabi - Dr Chana
  • Spanish - Dr Swanne
  • Swahili - Dr Shah
  • Urdu - Dr Baig

If you speak any other language apart from the list above and also require a translator, please let a receptionist know.

Three days prior notification is required to use this service.
Please let the receptionist know when booking an appointment including the language required.

Practice Charter

Our Promise to You

As a patient of this practice you can expect

  • To register with us, if you live within our catchment area.
  • To be seen the same day for conditions you and the doctor agree are necessary.
  • For routine or non immediate problems we aim to be able to offer an appointment within the next 2 working weeks. It may be longer than this for the doctor of your choice depending on when they are next working.
  • To have your records treated confidentially.
  • To be seen at home at your doctor's discretion.
  • To have your long term medication and treatment reviewed at agreed intervals.
  • To be informed (through leaflets, etc) of the practices's services and how best to use them.
  • To receive health care in clean, comfortable and appropriate surroundings.
  • To be treated with courtesy.
  • To be told to whom you are speaking when you make a call to the surgery.
  • To be able to book appointments up to a month in advance with a practitioner of your choice.
  • To be able to speak with a GP or Nurse via the telephone the same day as your request.

Help Us to Help You

As a patient of this practice we expect you;

  • To treat the doctors and practice staff with courtesy.
  • To be punctual for your appointment time.
  • To give the practice as much notice as possible if you are unable to keep a booked appointment so that we can use it for someone else.
  • To make more than 1 appointment if more than 1 person needs to be seen.
  • To be prepared to make further appointments if you have numerous or complicated problems.
  • To be patient if appointment times are running late. It may be you who needs extra time on another occasion.
  • To ask for a home visit only if the illness prevents you from attending the surgery. Children can usually be brought to the surgery.

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