Balham Park Surgery is open and here to help when you need us.

We are operating differently in order to help protect our patients and staff in accordance with national and local guidance.

We currently operate a “triage first” approach to GP appointment booking, which means you will need to speak to a GP via telephone who will determine if they can deal with your issue remotely or if they need to see you face to face.

You can book a GP telephone appointment by calling our Appointments line on 020 8772 8772 – option 2 or, if appropriate, by using Doctorlink. 

Nurse appointments are mainly face to face and can be booked online via any online patient app (excluding doctorlink) or by calling our appointments line.

Our Care Navigators are trained by GPs to direct patients to the most appropriate healthcare professional and will therefore ask for a little more information before your appointment is booked. They are not carrying out a clinical assessment but will navigate patients to the most suitable clinician or department for their need or issue.

We have a range of clinical professions on duty, and GPs who carry out different functions each day so a care navigator assessing the most appropriate pathway enables a patient to be responded to more quickly by the most appropriate person.

We are constantly changing our systems to adapt as and when we receive national or local directives. Sometimes as a result of changes, inevitably things might not go as well as we had hoped which is of course regrettable.

If you experience any problems or difficulties with any of our new processes, please email SWLCCG.adminbalhamparksurgery@nhs.net

Copied to our Managing Partner Natalie Whyte at: n.whyte1@nhs.net

We want to work to get things right as often, as smoothly and efficiently as possible so your ongoing feedback is important to us.

21/09/20