Balham Park Surgery Notice
PLEASE ONLY COME TO VISIT THE SURGERY IF ABSOLUTELY NECESSARY – i.e. for an appointment, to drop off a sample or if you are unable to contact us via telephone, via a patient app or via email. This is to protect our staff and our patients as we have entered Tier 4.
Please do continue to contact us as you have been if you need us. We are still open and are here to help!
Thank you
Balham Park Surgery
New SMS Invite to Book Covid-19 Vaccination has been sent on the 15.02.2021 and 16.02.2021 and 22.02.2021
Please follow the instructions in the the text message to book your appointment for your vaccination. You can also use this link to decline the invitation if you do not want to be vaccinated.
15.02.2021 – Invitation sent to Cohort 5 (65-69yrs)
16.02.2021 – Invitation sent to Cohort 6 (16-64 with underlying health conditions, this cohort may also include carers and patients with a high BMI)
22.02.2021 – Invitation sent to newly identified high risk category
22.02.2021 – Invitation sent to newly identified moderate risk category
24.02.2021 – Invitation sent to 57-59 year olds with mobile numbers
Our invite will ALWAYS include the surgery name and will always take you to a website called “AccuRx” or “AccuBook”. We will not send any text invites that do not link to the AccuRx/AccuBook website and that do not have our name on.
For more information on our Covid Vaccination Program, including leaflets and links to detailed information, please view our COVID-19 page https://balhamparksurgery.co.uk/covid-19-coronavirus/
Over 70 and not vaccinated?
We have invited all our patients who are over 70 or Clinically Extremely Vulnerable (CEV) for a COVID-19 vaccination. If you are over 70 or in the CEV group and have not heard from us you can now book your vaccination in two ways.
Please either contact us and let us have your up to date contact details so that we can arrange an appointment for your vaccination, or alternatively to book your vaccination at another location you can now book by visiting www.nhs.uk/covid-vaccination or ringing 119 free. You no longer need a letter.
12/02/2021
Balham Park Surgery
Tel: +44(0)20 8772 8772
Fax: +44 (0)20 8675 3800
Email Contact
Out of Hours/Urgent Doctor
Opening times
Monday: 8am-8.30pm Tuesday: 7am-6.30pm Wednesday: 7am-8.30pm Thursday: 8am-8.30pm
Friday: 8.00am–6.30pm
Phone Lines: 8.00am – 6.30pm
Monday – Friday
We are CLOSED on all Bank Holidays
PLEASE SEE CHRISTMAS OPENING TIMES BELOW
Book an appointment online
Feeling unwell?
New Back/ Neck/ Joint/ Muscular Pain Only
Blood Clinic
Our blood clinic is open:
Monday – Friday: 8.00am – 12pm
Pre-booked appointments only, bookable via your GP Practice
All patients must have a St Georges blood test/ pathology request form from their GP.
Please wear a face mask or covering in the building.
Repeat Prescriptions
Prescriptions for routine repeat medications can be made online, via your pharmacist or by email.
We no longer accept requests in person or over the phone via reception.
Register at Balham Park Surgery
Check our catchment area and access our registration form online below.
Surgery News
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Book your FREE NHS Flu Jab!
Those who are eligible for a FREE NHS Flu Jab can book ONLINE, or by calling Reception on 020 8772 8772 - option 2
We are now also accepting bookings for all 50-65 year olds
Find out more about the Flu vaccine, including who is eligible for it by clicking here
Flu Myth Busters
Mobile app - Doctorlink
Why not try the new Doctorlink app/ website! This is an online triage tool for you to check your symptoms at the time you are feeling unwell. You will be given advice informing you of the best pathway of care and offered an appointment within the recommended time frame should the assessment determine you need to see a GP. Find out more information by clicking the link below.
Important information on changes and how we are currently working
Balham Park Surgery is open and here to help when you need us.
We are operating differently in order to help protect our patients and staff in accordance with national and local guidance.
We currently operate a “triage first” approach to GP appointment booking, which means you will need to speak to a GP via telephone who will determine if they can deal with your issue remotely or if they need to see you face to face.
You can book a GP telephone appointment by calling our Appointments line on 020 8772 8772 – option 2 or, if appropriate, by using Doctorlink.
Nurse appointments are mainly face to face and can be booked online via any online patient app (excluding doctorlink) or by calling our appointments line.
Our Care Navigators are trained by GPs to direct patients to the most appropriate healthcare professional and will therefore ask for a little more information before your appointment is booked. They are not carrying out a clinical assessment but will navigate patients to the most suitable clinician or department for their need or issue.
We have a range of clinical professions on duty, and GPs who carry out different functions each day so a care navigator assessing the most appropriate pathway enables a patient to be responded to more quickly by the most appropriate person.
We are constantly changing our systems to adapt as and when we receive national or local directives. Sometimes as a result of changes, inevitably things might not go as well as we had hoped which is of course regrettable.
If you experience any problems or difficulties with any of our new processes, please email SWLCCG.adminbalhamparksurgery@nhs.net
Copied to our Managing Partner Natalie Whyte at: n.whyte1@nhs.net
We want to work to get things right as often, as smoothly and efficiently as possible so your ongoing feedback is important to us.
21/09/20
Changes to A24
Helpful information
Self Help Videos
View our collection of videos for common conditions, this will give quick help and answers to some questions you may feel embarrassed to ask.
Patient Survey
Take our patient survey, we would like to know your thoughts on the services we provide.
Accesible Information Standard
The new Accessible Information Standard – Need help with communication? Please ask at reception for a leaflet or questionnaire.
Patient Group
We exist as a link between the practice and its patients, providing information to patients so that you have better access to the services you need and feeding back your ideas and concerns to the practice. You would be warmly welcomed at the next monthly meeting (currently held via Zoom).
To attend, email patientgroup.balhamparksurgery@nhs.net