Balham Park Surgery Notice

PLEASE ONLY COME TO VISIT THE SURGERY IF ABSOLUTELY NECESSARY – i.e. for an appointment, to drop off a sample or if you are unable to contact us via telephone, via a patient app or via email. This is to protect our staff and our patients as we have entered Tier 4.

Please do continue to contact us as you have been if you need us. We are still open and are here to help!

Thank you

Balham Park Surgery

New SMS Invite to Book Covid-19 Vaccination has been sent on the 15.02.2021 and 16.02.2021 and 22.02.2021

 Please follow the instructions in the the text message to book your appointment for your vaccination. You can also use this link to decline the invitation if you do not want to be vaccinated.

15.02.2021 – Invitation sent to Cohort 5 (65-69yrs)

16.02.2021 – Invitation sent to Cohort 6 (16-64 with underlying health conditions, this cohort may also include carers and patients with a high BMI)

22.02.2021 – Invitation sent to newly identified high risk category

22.02.2021 – Invitation sent to newly identified moderate risk category

24.02.2021 – Invitation sent to 57-59 year olds with mobile numbers

Our invite will ALWAYS include the surgery name and will always take you to a website called “AccuRx” or “AccuBook”. We will not send any text invites that do not link to the AccuRx/AccuBook website and that do not have our name on. 

For more information on our Covid Vaccination Program, including leaflets and links to detailed information, please view our COVID-19 page https://balhamparksurgery.co.uk/covid-19-coronavirus/ 

Over 70 and not vaccinated? 

We have invited all our patients who are over 70 or Clinically Extremely Vulnerable (CEV) for a COVID-19 vaccination. If you are over 70 or in the CEV group and have not heard from us you can now book your vaccination in two ways.

Please either contact us and let us have your up to date contact details so that we can arrange an appointment for your vaccination, or alternatively to book your vaccination at another location you can now book by visiting www.nhs.uk/covid-vaccination or ringing 119 free. You no longer need a letter.

12/02/2021

Balham Park Surgery

Tel: +44(0)20 8772 8772
Fax: +44 (0)20 8675 3800
Email Contact
Out of Hours/Urgent Doctor

Opening times
Monday: 8am-8.30pm                                                                                                                                                                                                      Tuesday: 7am-6.30pm                                                                                                                                                                                                       Wednesday: 7am-8.30pm                                                                                                                                                                                  Thursday: 8am-8.30pm
Friday: 8.00am–6.30pm

Phone Lines: 8.00am – 6.30pm
Monday – Friday

We are CLOSED on all Bank Holidays

PLEASE SEE CHRISTMAS OPENING TIMES BELOW

CONTACT US

Book an appointment online

ROUTINE GP APPOINTMENTS

Feeling unwell?

SYMPTOM ASSESSMENT VIA DOCTOR LINK

New Back/ Neck/ Joint/ Muscular Pain Only

FIRST CONTACT PRACTITIONERSNURSE APPOINTMENTSOTHER SERVICES

Blood Clinic

Our blood clinic is open:

Monday – Friday: 8.00am – 12pm

Pre-booked appointments only, bookable via your GP Practice

All patients must have a St Georges blood test/ pathology request form from their GP.

Please wear a face mask or covering in the building.

Repeat Prescriptions

Prescriptions for routine repeat medications can be made online, via your pharmacist or by email.

We no longer accept requests in person or over the phone via reception.

REQUEST A REPEAT PRESCRIPTION ONLINE

Register at Balham Park Surgery

Check our catchment area and access our registration form online below.

REGISTER HERE

Surgery News

The latest surgery and your local community news

Book your FREE NHS Flu Jab!

Those who are eligible for a FREE NHS Flu Jab can book ONLINE, or by calling Reception on 020 8772 8772 - option 2

We are now also accepting bookings for all 50-65 year olds

Find out more about the Flu vaccine, including who is eligible for it by clicking here

Flu Myth Busters

Mobile app - Doctorlink

Why not try the new Doctorlink app/ website! This is an online triage tool for you to check your symptoms at the time you are feeling unwell. You will be given advice informing you of the best pathway of care and offered an appointment within the recommended time frame should the assessment determine you need to see a GP. Find out more information by clicking the link below.

Register here

Important information on changes and how we are currently working

Balham Park Surgery is open and here to help when you need us.

We are operating differently in order to help protect our patients and staff in accordance with national and local guidance.

We currently operate a “triage first” approach to GP appointment booking, which means you will need to speak to a GP via telephone who will determine if they can deal with your issue remotely or if they need to see you face to face.

You can book a GP telephone appointment by calling our Appointments line on 020 8772 8772 – option 2 or, if appropriate, by using Doctorlink

Nurse appointments are mainly face to face and can be booked online via any online patient app (excluding doctorlink) or by calling our appointments line.

Our Care Navigators are trained by GPs to direct patients to the most appropriate healthcare professional and will therefore ask for a little more information before your appointment is booked. They are not carrying out a clinical assessment but will navigate patients to the most suitable clinician or department for their need or issue.

We have a range of clinical professions on duty, and GPs who carry out different functions each day so a care navigator assessing the most appropriate pathway enables a patient to be responded to more quickly by the most appropriate person.

We are constantly changing our systems to adapt as and when we receive national or local directives. Sometimes as a result of changes, inevitably things might not go as well as we had hoped which is of course regrettable.

If you experience any problems or difficulties with any of our new processes, please email SWLCCG.adminbalhamparksurgery@nhs.net

Copied to our Managing Partner Natalie Whyte at: n.whyte1@nhs.net

We want to work to get things right as often, as smoothly and efficiently as possible so your ongoing feedback is important to us.

21/09/20

How Balham Park Surgery are keeping patients and staff safeWandsworth NHS Video "Keeping you Safe"

Changes to A24

For those who have experienced difficulties whilst using Balham High Road (A24)
If you have experienced difficulties when visiting or picking up patients outside the surgery, due to the removal of the previous TfL (red zone) parking bays, or if you have any general concerns on safety or any other views or comments regarding the changes then you can email  TfL (Transport For London).

Helpful information

Self Help Videos

View our collection of videos for common conditions, this will give quick help and answers to some questions you may feel embarrassed to ask.

SELF HELP VIDEOS

Patient Survey

Take our patient survey, we would like to know your thoughts on the services we provide.

TAKE OUR SURVEY

Accesible Information Standard

The new Accessible Information Standard – Need help with communication? Please ask at reception for a leaflet or questionnaire.

AIS POLICY

Patient Group

We exist as a link between the practice and its patients, providing information to patients so that you have better access to the services you need and feeding back your ideas and concerns to the practice. You would be warmly welcomed at the next monthly meeting (currently held via Zoom).

To attend, email patientgroup.balhamparksurgery@nhs.net

FIND OUT MORE