Patient online services

Avoid long waits on the telephone! You can access our services 24 hours a day, 7 days a week online!


PLEASE NOTE YOU CANNOT BOOK GP APPOINTMENTS VIA PATIENT ACCESS OR MY GP UNTIL FURTHER NOTICE. THIS IS TO ENABLE SCREENING OF APPOINTMENTS BOOKED WITH GPS BY OUR CARE NAVIGATION TEAM. 

YOU CAN CONTINUE TO USE DOCTOR LINK TO BOOK TELEPHONE APPOINTMENTS WITH A GP – SEE INFORMATION BELOW ON WHEN DOCTOR LINK IS APPROPRIATE TO USE.  

NURSES APPOINTMENTS, BLOOD TESTS AND FLU JABS ARE AVAILABLE ONLINE AS NORMAL. 11/11/20

You can now use various Online Patient apps/ websites to book/ cancel your appointments, request your prescriptions, view your medical record and update your contact details and even check your symptoms.

Please remember that most appointments are 10 minutes only, so the Dr/Nurse may not be able to deal with multiple issues in a single slot.

Online Patient Access: Patient Access or My GP


Book routine appointments, cancel appointments, request prescriptions, view your medical record and update your contact details.

Types of appointments you can book online:

  • Routine GP appointments
  • Appointments for joint or muscle pain, with our First Contact Practitioner
  • Cervical Smears
  • Contraceptive Pill Checks
  • Travel Appointments

Patient Access | MyGP

Already have an account? Log in using one of the links below:

To check you symptoms and get advice:

DOCTOR LINK

To book routine appointments, request prescriptions, view your medical record and update your contact details held by the surgery:

PATIENT ACCESSMY GPNHS APP

Doctor Link

Check your symptoms online 24/7. Doctorlink will make an assessment to determine the best pathway of care for you. Should it determine that you need see a GP you will be offered an appointment with us within the recommended time frame.

This is great for advice on the best way forward when you are experiencing a new illness/ condition, feel that you need to be seen sooner than our next routine appointment or are unsure if you need to see a GP.

Not yet registered?

For doctor link: Click Doctor Link

For other Patient Online Access apps/ websites you will need to complete the registration form and hand this in at reception with a form of photo ID. This is needed for data security purposes to ensure your information is secure and confidentiality is upheld.

ONLINE ACCESS REGISTRATION FORM

Please note patients under 15 cannot have their own online access accounts – see below for more information on “Proxy- Access”

Cancel your appointment online

Thank you in advance for allowing another patient to use your appointment slot.


Appointments via SMS

If you have received an appointment reminder text message (SMS) you can simply reply CANCEL back by using the same message;

Online access

If you are registered for online access, you can cancel your appointment by logging onto your account from any computer, tablet or smartphone;

Call us

You can call us on 0208 772 8772 and choose Option 1;

Passing by

If you are passing by just pop in and kindly let our receptionists know that you wish to cancel your appointment.

Late or Missed Appointments

We are now offering a text messaging service to remind you of your appointment. If you are unable to make the appointment, please call reception to cancel it so we can use that slot for another patient. If you change your mobile number please inform reception.

If you have booked an appointment in the extended hours clinic, i.e. early morning & late evening or Saturday; you need to cancel that day, or a working day before. Cancellations can also be done via the online access.

We ask that you arrive on time for your appointment. If you arrive later than 15 minutes for your appointment then it will be at the discretion of the clinician as to whether they can see you. You may be asked to rebook or wait until the clinician is available. If you know you are running a little late it is helpful for the clinicians if you phone reception to inform them.

Local services

Referrals from your GP

Community Nurses

District nurses are trained nurses, who provide skilled nursing care, support and advice to patients and carers in a community setting.

If you need the services from the Community Nurses, please see the following contact numbers for the team:

District Nurses-020 8812 5000

Health Visitors

Health visitors will provide support and advice in the weeks following birth, and up until your child is 5 years old.
You will be contacted by the health visitor and visited at home soon after birth.

You will be contacted by letter to invite you to the clinic for an 8 month and a 2 year developmental check.

The Health Visitors run drop in clinics at Balham Health Centre (120-124 Bedford Hill, SW12 9HS) on a Wednesday 09:30-11:30 AM.  

They would prefer you to access their help via the drop in clinics, but can also be contacted on 0208 767 0193.

Courses/groups run by the Health Visitors:

  • Weaning groups
  • Baby massage

Please contact the Health Visitors directly on the above number for more information on when these take place and if you would like to attend.

Get the free Baby Buddy app from your app store.

Book and appointment via Reception

Where appropriate and able to we would like to encourage patients to use ONLINE SERVICES to book/ cancel appointments as this frees up our resources to deal with more urgent cases and reduce the wait time over the phone.

However, if you do not feel able to use online apps or you cannot find what you are looking for you can contact the surgery via telephone on

+44 (0)20 8772 8772. Your call will be answered by a care navigator who will ask you details about the reason you need to be seen to ensure you are navigated to the most appropriate appointment/ pathway of care.

If you have an administrative query you can also contact the surgery via email on swlccg.adminbalhamparksurgery@nhs.net.

View different types of appointments and services offered at Balham Park Surgery

8 to 8 Hub Appointments (Outside surgery hours only)

You can now be seen by a GP outside of the practice opening hours at one of the 8 to 8 GP hubs in 3 of the Wandsworth localities. The consulting GP will have access to your full medical history and will document the consultation directly into your notes. These appointments are available up to 8pm on Saturdays and Sundays

You can only be booked into the hub by staff here at the practice who will decide if it is appropriate for you to be given a hub appointment. Please be aware these appointments are limited and are also for other local practices to use also. If in the event there are no appointments at a hub you will be advised to wait for the next available appointment at the Practice.

The hubs are at the following locations in Wandsworth:

Junction Health Centre

Arches 5-8 Grant Road
Clapham Junction
SW11 2NU
Main Tel: 0333 200 1718

Bedford Hill Family Practice

120-124 Bedford Hill
Balham
SW12 9HS
Main Tel: 020 8673 1720

Tudor Lodge Health Centre

8C Victoria Drive
Wandsworth
SW19 6AE
Main Tel: 020 8780 0125