Online booking service

If you are a patient aged 16 years or over, you can now book a routine appointment with your GP using our internet booking service.

You can also book Same Day appointments on-line – these are released at 8am every morning, Monday-Friday.  Once registered for the service you can also order repeat prescription items.

If you haven’t registered yet please visit our reception desk to sign up for the service. We ask patients to see us in person and bring some form of ID such as photo driving licence or passport.

You can register online by clicking the link below, but will still need to come into the surgery with a form of ID to be able to complete the process and use the service.

Click below to use, or to register for our online service.

Please remember that most appointments are 10 minutes only, so the Dr/Nurse may not be able to deal with multiple issues in a single slot.

Receptionist Booking service

Call us on 020 8772 8772 and choose option 2 to book an appointment

To make an appointment with a GP or a nurse via reception, please telephone 020 8772 8772 or ask at reception.

  • If more than 1 person needs to be seen, please book a separate appointment for each individual.
  • If you are presenting multiple problems, please book a double appointment with your GP.

You can usually choose which GP you would like to see. At Balham Park Surgery, we try to enable patients to see the same doctor whenever possible as we believe that this provides patients with better care. This is particularly helpful if you are presenting with something that you have already consulted about. Sometimes it might not be possible or appropriate to see the same doctor, for example if the doctor is away and if you feel that your problem cannot wait, or if you are advised to see another doctor in the surgery who has a special interest and skill in a specific area. The receptionist will advise you if needed.

Routine Appointments

Appointments with the GP or practice nurse can be made via Reception or using online booking

Please remember that the majority of doctors appointments are 10 minutes long. This is in keeping with other general practices nationally, and enables us to balance the demand of workload within the surgery.

We ask that if there is more than one issue that needs to be discussed that this can be dealt with within that time. The doctor or nurse may ask you to make a further appointment if he or she is unable to cover all the issues in that appointment slot.

If we do not have available routine appointments to fit with a need and a patient feels their problem cannot wait until the next available offered, they will be told that a designated On Call GP will call them back to assess the appropriate pathway for them. For patients who need to be seen, this will involve bringing them in to an “extra” slot created specifically by the GP. If through agreement between the GP and patient an alternative plan is more appropriate, this will be made.


Extended hours appointments

We appreciate that our patients may not always be able to attend between the standard hours of 08.30 – 18.30 and we are pleased to offer extended hours appointments:

Early morning surgeries
Monday, Wednesday and Thursday – starting at 07.00 on

Late evening surgeries
Tuesday, Wednesday and Thursday – finishing at 20.00

Saturday morning surgery
Every Saturday – 09.00 – 11.00
There is no walk in service on a Saturday.

Telephone Consultations

Many issues can be dealt with by a phone call. The receptionist may offer you this option or you can request a telephone consultation with a GP. If your usual GP is at work you can arrange for a call back from them that day, or, if they are not at work, you can arrange a call back for another day.  If you do not have a usual GP, or need to speak to a doctor that day, you can arrange a call back from the “On Call” GP. Please let the receptionist know the urgency of your enquiry. If you wish to discuss results please would you ask to speak to the doctor who ordered the test when ever possible. Please ensure that you are available to speak on that day if  the doctor is unable to contact you they may leave a message asking you to phone back.

Home Visits

Home visits are intended for the elderly or housebound patients. Children can usually be brought to the surgery. If you think you may need a home visit we ask that you try to call before 11.00 as the GPs will usually try to visit you between their morning and evening surgeries.

Extra Appointments

If you think that you need to be seen before the next available appointment please contact the receptionist who will help advise of the options or can arrange a telephone consultation with the on call GP.  Please note that appointments that are made on the day for the end of surgery are 5 minutes long.

Medical Students present in consultations

We are a teaching practice and from time to time teach medical students during their training. This training may involve students being present during consultations. Your permission will always be sought. If you do not wish to have a student present in your consultation, please inform reception, this will not affect your treatment in any way

Late or Missed Appointments

We are now offering a text messaging service to remind you of your appointment. If you are unable to make the appointment, please call reception to cancel it so we can use that slot for another patient. If you change your mobile number please inform reception.

If you have booked an appointment in the extended hours clinic, i.e. early morning & late evening or Saturday; you need to cancel that day, or a working day before. Cancellations can also be done via the online access.

We ask that you arrive on time for your appointment. If you arrive later than 15 minutes for your appointment then it will be at the discretion of the clinician as to whether they can see you. You may be asked to rebook or wait until the clinician is available. If you know you are running a little late it is helpful for the clinicians if you phone reception to inform them.

8 to 8 Hub Appointments (Outside surgery hours only)

You can now be seen by a GP outside of the practice opening hours at one of the 8 to 8 GP hubs in 3 of the Wandsworth localities. The consulting GP will have access to your full medical history and will document the consultation directly into your notes. These appointments are available up to 8pm on Saturdays and Sundays

You can only be booked into the hub by staff here at the practice who will decide if it is appropriate for you to be given a hub appointment. Please be aware these appointments are limited and are also for other local practices to use also. If in the event there are no appointments at a hub you will be advised to wait for the next available appointment at the Practice.

The hubs are at the following locations in Wandsworth:

Junction Health Centre

Arches 5-8 Grant Road
Clapham Junction
SW11 2NU
Main Tel: 0333 200 1718

Bedford Hill Family Practice

120-124 Bedford Hill
SW12 9HS
Main Tel: 020 8673 1720

Tudor Lodge Health Centre

8C Victoria Drive
SW19 6AE
Main Tel: 020 8780 0125