Getting the best outcome when your health issue Can't wait.

The following aims to provide helpful information to enable you to get the best from our services at Balham Park Surgery.


Calling the Surgery for Problems That Need Same Day Assessment

It is possible to get better outcomes if you are able to think ahead about when to call us.

Phoning the surgery to book an appointment can sometimes lead to frustration. Our lines unfortunately get very busy and you may be on hold for what seems like too long. When you do finally get through there may be no appointments available that fit your needs so you need to be called back by a doctor for further assessment.

Our core hours cease at 6.30pm and phone lines reopen at 8.00am Monday to Friday.

Outside hours

Outside of these hours, things that can’t wait will be covered by Wandsworth’s out of hours provider SELDOC via dialling 111.

If you have an urgent need to see or speak to a GP start trying to call at 8.00am just as our phones start to be answered by our Care Navigation Team.

If your appointment is non-urgent please do call at a quieter time of day. We are always very busy in the morning.  Middle to late afternoon things quieten down and you should be able to get through more quickly.

8 to 8 Hub Appointments (Outside surgery hours only)

You can now be seen by a GP outside of the practice opening hours at one of the 8 to 8 GP hubs in 3 of the Wandsworth localities. The consulting GP will have access to your full medical history and will document the consultation directly into your notes. These appointments are available up to 8pm on Saturdays and Sundays

You can only be booked into the hub by staff here at the practice who will decide if it is appropriate for you to be given a hub appointment. Please be aware these appointments are limited and are also for other local practices to use also. If in the event there are no appointments at a hub you will be advised to wait for the next available appointment at the Practice.

The hubs are at the following locations in Wandsworth:

Junction Health Centre

Arches 5-8 Grant Road
Clapham Junction
SW11 2NU
Main Tel: 0333 200 1718

Bedford Hill Family Practice

120-124 Bedford Hill
Balham
SW12 9HS
Main Tel: 020 8673 1720

Tudor Lodge Health Centre

8C Victoria Drive
Wandsworth
SW19 6AE
Main Tel: 020 8780 0125