Referrals introduction

The Patient Services department at Balham Park Surgery work on behalf of the GPs liaising with secondary care. This is staffed from 8am until 6pm Monday to Friday.

What we do:

  • Send off all of the surgeries referrals
  • Provide patients with information on how to chase their own appointments
  • Help patients chase test results that have not come back within the standard time frame of 10 -14 working days (some unusual tests may take slightly longer)
  • Help vulnerable/unable patients to chase their referrals/results
  • GP admin work that does not require clinical input


Two Week Rule/Cancer Referral Pathway: For this referral you should be seen within two weeks maximum. Therefore if you have not been contacted with an appointment after 10 days then please contact the hospitals Two Week Rule/ Cancer Referrals Office directly.

Most of our two week rule referrals go to St Georges Hospital in Tooting. Contact Number: 020 8725 1111


IF you have been advised by your GP to attend the walk in service then you need to ensure you have a copy of your referral letter. You will then need to call the clinic on 020 8725 0352 to confirm they are able to see you as a walk in patient.

Otherwise your referral would have been faxed directly to the clinic and they should contact you within one week. If you have not heard after this time please contact the department directly on 020 8725 0352 to chase this.


Routine referrals can be done in two ways:

  1. Electronically via the E-Referrals Service
  2. Sent directly to the hospital via email or fax.

If you have not received an electronic referral letter (e-Referral) from us within two weeks it is likely your referral was sent directly to the hospital. Therefore please kindly contact the hospital’s booking office that you were referred to. If you are not sure where you were referred to or if they have not received your referral please contact the Patient Services Department on 020 8772 8772 – option 3 to discuss.

E-Referral: If there are any issues with your e-Referral, i.e. you want to change the hospital choices or need your password, please contact the Patient Services Department on the number above.

If your E-Referral has been deferred to provider and the provider (hospital/service) does not contact you within 10 days, please call their bookings office in the first instance, as it is likely you will be able to book the appointment.  (link to health services page)


X-Ray is a walk in service; you will need a GP referral form to have this done. The form has a list of locations you can go to have the x-ray.

If you are being referred for a different type of scan and have not heard within two weeks then please contact the service directly to chase your appointment.

St Georges Radiology:    020 8725 1486

Physiological Measurements ( they see patients in our surgery): 016 9167 6496

InHealth (mainly for MRI’s): 0844 581 0301

We can only provide you with a copy of the scan report, therefore if you require the images please contact the service directly.

If you have not got a referral but think you need one you will need to book an appointment with a GP.


  1. Contact their PALS team – Patient Advice And Liaison Service (St George’s PALS : 020 8725 2453)
  2. If you are still not happy you can write a formal letter of complaint and the information for this should be on their website St George’s Hospital 


If you’re referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by your doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS). Please see the following link for more information. – help with health costs

Community Nurses

District nurses are trained nurses, who provide skilled nursing care, support and advice to patients and carers in a community setting.

If you need to contact the Community Nurses for a patient who is already under their car, please call:

District Nurses +44 (0)20 8812 5000

If you would like to enquire about a referral to the district nurses for yourself or someone you care for, please book a telephone call with a GP.

Health Visitors

Health visitors will provide support and advice in the weeks following birth, and up until your child is 5 years old.
You will be contacted by the health visitor and visited at home soon after birth.
You will be contacted by letter to invite you to the clinic for an 8 month and a 2 year developmental check.

The Health Visitors run drop in clinics at Balham Health Centre (120-124 Bedford Hill, SW12 9HS) on a Wednesday 09:30-11:30 AM.  

They would prefer you to access their help via the drop in clinics, but can also be contacted on 0208 767 0193.

Courses/groups run by the Health Visitors:

  • Weaning groups
  • Baby massage

Please contact the Health Visitors directly on the above number for more information on when these take place and if you would like to attend.

Get the free Baby Buddy app from your app store.

Lower Back Pain - Get U Better

Please click on the image below and select which condition you would like access to e.g. lower back, back and leg or neck pain. We will send you an email with all the information on how to get started.

The App is provided free as part of your care in Wandsworth, it will provide you with:

Easily accessible, targeted and personalised self-management information to help you day by day, and step by step Exercises based on your stage of recovery

Direct booking of local treatments such as physiotherapy and well-being services within Wandsworth Reassurance and support to self-manage.

Mental Health

Many of our doctors have a special interest in mental health and would be very happy to discuss any concerns with patients and where necessary help formulate ways forward, ongoing support and management plans incorporating various different treatment options. We offer longer times for these appointments as they naturally take much more time.

The following local services are also available without a referral from your GP:

Urgent Mental Health Support For Children, Young People & Families

Referral to Maternity/Antenatal Team

You can self- refer to the hospital of your choice for your antenatal care and do not need a letter from a GP to do this.

Visit their website to find out more information and how to self-refer.

Sexual Health Clinics

Visit sexual health London

Wandsworth Wellbeing Hub

Wandsworth Age UK

020 8877 8940