The complaints procedure is designed to encourage patients at these practices to voice concerns, whether clinical or administrative, with the assurance that they will be taken seriously and treated confidentially. We seek to guarantee a swift response which addresses issues raised, and to demonstrate our willingness to review and change if appropriate the systems we have in place or services that we provide.
Please read our guidance on our complaints procedure following the link below:
There are two ways you can complain about NHS services:
1. Directly with the NHS service provider (e.g. your GP surgery), or
2. Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):
- Telephone 0800 026 6082
- Email [email protected]
- Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH
You cannot complain to both
If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.
TELL US WHAT YOU THINK!
HAVE YOU GOT A SUGGESTION, COMPLIMENT OR COMPLAINT?
At Balham Park Surgery, we want to provide you withg the very best of services. To do this we need to know your views.
Please complete the following form if:
- You want to let us know what you think about our sevvice
- You want to tell us when we get things right.
- You think we have made a mistake, or we have not given the service you expect and you want to make a complaint but do not wish to follow the formal process, or do not have time to speak to us but you would like us to be aware.